🎨 Products & Customization
Are all products really made by hand?
Yes, 100%! Every keychain, bracelet, and bag charm at Runaway Teddy DIY is individually assembled by hand with love and attention to detail. Because each item is hand-assembled, slight unique variations make every piece one-of-a-kind.
Can I request a custom design or color combination?
We love custom orders! If you want a specific color palette, charm combination, or custom length for a bracelet, reach out to us via our [Contact Page/Email] or leave a note at checkout. We’ll do our best to bring your vision to life!
What materials do you use for your keychains and jewelry?
We use a mix of high-quality materials including durable metal hardware, glass, ceramic, and acrylic beads, sturdy cords, and high-grade charms. Specific material details are listed on each product page!
📦 Orders & Shipping
How long does it take to process and ship my order?
Since all of our items are assembled by hand, standard order processing takes 2 to 5 business days before shipping. Custom or bulk orders may take a bit longer—we'll always keep you updated on your order's progress!
Do you ship internationally?
Currently, we ship within [Your Country/e.g., the United States and Canada]. We hope to expand international shipping soon! Check our Shipping Policy at checkout for current rates.
Can I cancel or change my order?
If you need to make changes or cancel your order, please contact us within 12 hours of placing it. Once an order has entered assembly or shipping, we are unable to accept cancellations.
🧼 Care & Maintenance
How do I care for my handmade keychains, bracelets, and bag charms? To keep your items looking brand new:
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Avoid water: Remove bracelets before swimming, bathing, or washing hands.
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Handle with care: Treat bag charms gently when attaching them to heavy zippers or straps.
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Keep dry: Store keychains and jewelry in a cool, dry place away from direct sunlight.
🎁 Gifts, Returns & Policies
Is my order ready for gift-giving?
Yes! Every order is packaged thoughtfully and securely, making it ready to gift right out of the package. If you’d like us to include a free handwritten gift note, just leave your message in the "Gift Note" box at checkout.
What is your return policy?
We want you to love your purchase! Due to the handmade nature of our products, we accept returns on non-customized, unused items within 14 days of delivery. Custom items and sale items are final sale. If your item arrives damaged, please contact us immediately with a photo so we can make it right!